Privacy Policy

1. Introduction

Helping Henry ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our phone-based technical support services.

2. Information We Collect

2.1 Information You Provide

• Phone number and call records
• Name and basic contact information
• Technical problem descriptions
• Device and software information relevant to support
• Payment information (processed through secure third-party providers)

2.2 Automatically Collected Information

• Call duration and timing
• Service usage patterns
• Call quality metrics
• Anonymized interaction patterns
• Device capabilities (non-personal)
• Network quality metrics
• Service performance data
• Anonymous device identifier for service optimization

3. How We Use Your Information

• Provide technical support services
• Process payments and billing
• Improve our service quality
• Train our support systems
• Maintain service records
• Comply with legal obligations

4. Call Recording

Calls may be recorded for quality assurance, training purposes, and to improve our service. By using our service, you consent to the recording of your calls. Recordings are stored securely and accessed only by authorized personnel.

5. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the telephone or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to certain processing of your information
• Request a copy of your call recordings

8. Third-Party Services

We may use third-party service providers to facilitate our services, process payments, or analyze our service usage. These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

For questions about this Privacy Policy, please contact us at:

Email: iivo.angerpuro@gmail.com